Terms and Conditions
Terms and Conditions – Rocca Jewels
1. General Information
Rocca Jewels is an online store based in Portugal, dedicated to selling jewelry with natural stones. By placing an order through our website, the customer accepts these Terms and Conditions.
2. Products and Availability
All products listed in our store are subject to availability. If we're out of stock, we'll contact you as soon as possible to offer an alternative or a refund.
3. Orders and Payments
Customers can place orders directly on our website. After completing your purchase, you'll receive a confirmation email with the purchase details.
Available payment methods will be indicated during the checkout process. The order will only be processed after payment confirmation.
4. Shipping and Delivery Times
Orders are shipped within 1 to 2 business days after payment confirmation. The average delivery time is approximately 72 business hours, barring exceptional circumstances such as stock shortages, strikes, holidays, or carrier delays.
5. Return Policy
In accordance with Article 17 of Law No. 47/2014, Rocca Jewels does not accept returns, as our products are for personal use and/or custom-made, which prevents their resale under the same conditions.
Before finalizing your purchase, we recommend carefully reading the description and features of each product. If you have any questions, please contact us.
6. Damaged or Defective Products
In the rare event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order, providing photos of the product and packaging. We will review each case individually and may offer a replacement or partial refund, depending on the circumstances.
7. Intellectual Property Rights
All content on this website, including text, images and logos, is the property of Rocca Jewels and may not be used or reproduced without prior authorization.
8. Contacts
If you have any questions or would like more information, you can contact us via email: info@roccajewels.pt or via social media.
9. Changes to Terms and Conditions
Rocca Jewels reserves the right to change these Terms and Conditions at any time. Changes will take effect upon publication on the website.